Effective Date: January 15, 2025
Welcome to Flame USA (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.flameusa.com (the “Site”).
1. Information We Collect
a. Information You Provide
- Personal Information: When you sign up, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment information.
- Account Details: If you create an account, we may collect your username and password.
b. Information Collected Automatically
- Usage Data: We may collect information about your interactions with the Site, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather information about Site usage.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services and products.
- To process transactions and fulfill orders.
- To communicate with you, including responding to inquiries and sending updates or promotional materials.
- To analyze usage and improve the performance of our Site.
- To comply with legal obligations and enforce our Terms of Service.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. However, we may share your information in the following scenarios:
- Service Providers: With trusted third-party service providers who assist us in operating our Site and business (e.g., payment processors, shipping companies, and marketing services).
- Legal Compliance: To comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
4. Your Choices and Rights
a. Managing Your Information
You can access, update, or delete your personal information by logging into your account or contacting us directly at [email protected].
b. Cookies and Tracking Technologies
You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.
c. Marketing Communications
You can opt-out of receiving promotional emails by clicking the “Unsubscribe” link in any email or contacting us at [email protected].
5. Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. Please notify us immediately if you believe your information has been compromised.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant updates by posting the revised policy on this page and updating the “Effective Date” above.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flame USA Email: [email protected] Phone: 714-780-2191 Mailing Address: Orange County, California
Thank you for trusting Flame USA with your information. We value your privacy and are committed to providing a secure and transparent experience.
